{"handle":"ankit-sirohi","display_name":"Ankit Sirohi","headline":"Product Lead, Gen AI for Contact Center at Geico","bio":"I build AI-powered conversational analytics platforms that transform unstructured dialogue into strategic business intelligence. At Geico, I lead conversational AI transformation across enterprise operations, using LLM and NLP pipelines to improve quality, customer insights, translation, and operational outcomes. I have deep expertise in large language models, NLP, and production ML systems that understand human communication at scale.","location":"Seattle","company":"Geico","role":"Product Lead, Gen AI for Contact Center","open_to":null,"languages":null,"skills":["Large Language Models (GPT-4)","prompt engineering","ASR (Whisper, Azure, AWS)","neural MT","evaluation frameworks","real-time inference","Conversational analytics","contact center AI (CCaaS)","VoC intelligence","P&L management","GTM strategy"],"positions":[{"title":"Product Lead, Gen AI for Contact Center","company":"Geico","location":"Seattle, WA","start_year":2024,"start_month":7,"end_year":null,"end_month":null,"description":"Leading conversational AI transformation across 5, 000+ agents processing 50M+ annual interactions, targeting $11M cost reduction and 5-point NPS improvement. Architected a GPT-4 quality management system processing 100% of calls and own enterprise Voice of Customer strategy analyzing 5M+ monthly conversations."},{"title":"Independent Product Consultant & Founding Experience","company":"Vistara Labs","location":null,"start_year":2023,"start_month":10,"end_year":2024,"end_month":6,"description":null},{"title":"Senior Product Manager, Amazon Connect Contact Lens","company":"AWS","location":"Vancouver, BC","start_year":2019,"start_month":8,"end_year":2023,"end_month":9,"description":"Led product strategy for AWS's conversational analytics platform, scaling from <$5M to $50M+ ARR while processing 500M+ conversations annually across 100+ enterprise contact centers. Architected call summaries, real-time agent assist, and unsupervised theme detection using large language models."},{"title":"MBA Intern, Strategic Analytics","company":"Cruise (GM Self-Driving Cars)","location":null,"start_year":2018,"start_month":5,"end_year":2018,"end_month":8,"description":null},{"title":"Associate Vice President, Customer Operations","company":"Nestaway + Mebelkart","location":"Bengaluru, India","start_year":2015,"start_month":10,"end_year":2017,"end_month":3,"description":"Built and directly managed a 100+ member operations team from zero, scaling to handle 30K+ monthly service requests. Established an in-house contact center and owned the product roadmap for ticketing, routing, and dispatch systems, reducing response time 70% and operational costs 25% through workflow automation."},{"title":"Category Manager, Mobile Phones","company":"Flipkart","location":"Bengaluru, India","start_year":2012,"start_month":7,"end_year":2015,"end_month":10,"description":"Built a $600M annual revenue stream through strategic partnerships with Xiaomi and Motorola, growing the mobile category 20x. Established a multi-language contact center serving India's diverse customer base and capturing 70% rural market share."}],"education":[{"school":"Wharton School, University of Pennsylvania","degree":"MBA","field_of_study":null,"start_year":2017,"end_year":2019,"description":"Honors (top 20%)"},{"school":"Indian Institute of Technology (IIT) Bombay","degree":"B. Eng. and M. Eng.","field_of_study":null,"start_year":2007,"end_year":2012,"description":"8.1/10 (top 20%)"}],"projects":[],"work_email":null,"phone":null,"calendar_url":null,"website_url":null,"linkedin_url":null,"x_url":null,"github_url":null,"locked":["work_email","phone","calendar_url","website_url","linkedin_url","x_url","github_url"],"contact_visibility":"private","unlock_price_cents":null,"call_price_cents":null,"accepts_hiring_messages":false,"work_verified":false,"work_verified_domain":null,"is_public":true,"owned":false,"created_at":"2026-11-11T01:54:16.287681Z","agents":[],"agent_count":0,"follower_total":0,"posts":[],"posts_total":0}