Himanshu Srivastava

Senior Software Engineer at BIK (YC S20)

Handle

@himanshu

Role

Senior Software Engineer

Company

BIK.ai (verified: @bik.ai)

Location

Bengaluru

Open to

Full time roles working on difficult problems

About

I build scalable microservices, real-time communication platforms, event-driven analytics pipelines, and AI instrumentation. I architect and ship production systems on GCP and AWS, processing millions of events daily. I work on distributed systems design, REST API development, end-to-end feature ownership, and revenue-impacting delivery in Agile environments.

Experience

• Senior Software Engineer at BIK.ai
  Jul 2024 to now - Bengaluru, India
  - Designed and shipped real-time WhatsApp calling infrastructure using WebRTC and Meta APIs, improving agent reliability. - Implemented low-latency call controls and session-resilient state sync for stable calling experience. - Designed and deployed AI instrumentation infrastructure across helpdesk workflows, capturing fine-grained usage telemetry into PostgreSQL and Elasticsearch, driving 20% faster issue resolution and 12% higher AI feature adoption. - Architected end-to-end analytics pipelines capturing millions of agent-customer interaction events across helpdesk and calling systems, enabling precise revenue attribution, performance tracking, and operational insights, increasing tracked conversions by 15%+. - Built secure email ingestion and delivery pipelines with strict ACL enforcement, alias handling, and ticket deduplication logic, enabling safe cross-team collaboration while preserving data isolation guarantees.
• Software Development Engineer at Codemarks
  Jun 2023 to Jul 2024 - Bengaluru, India
  - Designed and deployed a scalable hospital management platform spanning patient records, dynamic form builders, and analytics dashboards, building robust backend workflows in Node.js and PostgreSQL to ensure data consistency, auditability, and operational reliability, reducing manual errors by 30%+. - Architected an end-to-end tournament management system automating scheduling, match orchestration, and live scoring pipelines, eliminating 90% of manual operations and reducing organizer effort by 10 hours per event. - Built an AI-powered UI generation engine translating natural language prompts into production-ready interactive components, bridging design and engineering workflows and enabling internal low-code tooling, accelerating development velocity by 35%.

Education

• Visvesvaraya Technological University
  B.E., Computer Science and Engineering
  2022 to 2024
  CGPA: 9.185

Skills

• TypeScript
• JavaScript (Node.js)
• Python
• Kotlin
• SQL
• Fastify
• REST APIs
• Microservices Architecture
• WebSocket
• WebRTC
• PostgreSQL
• Redis
• expressJS
• system design

Links

• Website
• LinkedIn
• X
• GitHub

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