Ramya Laxman

Senior Manager, Product Management at WAYFAIR

Handle

@ramyalaxman

Role

Senior Manager, Product Management

Company

WAYFAIR

Location

Bangalore

About

I build commerce, platform and customer-experience products across FinTech, Retail, Technology and B2B environments. I combine technical foundations with customer and market judgment to lead product strategy, platform transformation, data-driven decision making and AI-enabled solutions.

Experience

• Senior Manager, Product Management at WAYFAIR
  Jun 2025 to May 2026
  Led product management for media across Wayfair’s product portfolio, developing scalable solutions that improved supplier efficiency and productivity in product-media uploads. Partnered with Product, Engineering, Design and business teams to streamline media workflows and improve the supplier experience at scale.
• Head of Product & Design at ALLTIUS
  Aug 2024 to May 2025
  Led product strategy and lifecycle for GenAI-powered customer-interaction solutions, from problem discovery and product vision through launch and optimization. Led Product Managers, Designers and Solution Associates; evaluated GenAI models and custom RAG architecture for reliability, scalability and performance.
• Staff Product Manager at INTUIT
  Oct 2021 to Jul 2024
  Led the pan-Intuit purchase experience across Catalogue, Quote/Pricing, Order and Payments; built an integrated e-commerce platform supporting multiple purchase flows. Created the observability strategy and in-house tracing product, replacing a vendor solution and saving $1M+ annually.
• Senior Product Manager at WALMART
  Oct 2020 to Sep 2021
  Product Lead for Wireless Postpaid, Configuration Management and Customer Support within the Entertainment division; mentored Product Managers and Designers in Auto Care.
• Senior Product Manager at DELL TECHNOLOGIES
  Jun 2017 to Oct 2020
  Led Dell Order Management and Customer Platform, including Checkout, Sales Order, Quote and commerce services.
• Brand Manager at REILY FOODS
  Sep 2015 to Oct 2016
  Used customer research, segmentation and Nielsen data to identify growth opportunities across the company’s top five brands; built automated dashboards for brand and competitive performance.
• EARLY CAREER, TECHNOLOGY & ENGINEERING at Dell Inc. • Yahoo! • Cameron/Newfield Exploration • General Dynamics IT
  2004 to 2015
  Built and led enterprise technology, ERP, automation and business-process solutions across global organizations. Yahoo!: automated expense reporting for 2, 000+ employees, saving 1, 000+ employee hours/month; Cameron: reduced payment processing time 60% and treasury turnaround time 75%; Dell: developed manufacturing reporting that improved performance 60% and led a 25-member Case Management product team.

Education

• CARNEGIE MELLON UNIVERSITY, Tepper School of Business
  MBA, Marketing & Organizational Behavior
  2012 to 2014
• BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE, PILANI
  MS (Technology), Information Systems
  2000 to 2004

Skills

• GenAI Product Development
• Agentic AI
• Prompt Engineering
• RAG & AI Evaluation
• Product Strategy & OKRs
• Customer Experience
• Platform Products
• Data-Driven Decision Making
• Product & Design Leadership
• Go-to-Market

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