{"handle":"sagarika-4dh9","display_name":"Sagarika Kanchibail","headline":"User Experience Researcher","bio":"I lead mixed-methods UX research on AI-native migration, adoption, trust, discoverability, accessibility, and productivity. I translate interviews, surveys, usability studies, and usage data into product and roadmap decisions. I also build research workflows and mentor UX researchers.","location":"Sunnyvale","company":"ServiceNow","role":"Senior UX Researcher","open_to":null,"languages":null,"skills":["Interviews","field studies and ethnography","contextual inquiry","concept and prototype testing","usability testing","journey mapping","card sorting","heuristic evaluation","survey design","benchmarking and UXQ metrics","Qualtrics","Claude"],"positions":[{"title":"Senior UX Researcher","company":"ServiceNow","location":null,"start_year":2021,"start_month":8,"end_year":null,"end_month":null,"description":"Led mixed-methods adoption research, AI-native migration research, prototype interviews, card sorting, benchmarking, longitudinal surveys, and accessibility testing. Built and mentored the UX Research organization on an AI-assisted workflow and co-launched Rolling Research."},{"title":"UX Research Intern","company":"NASA Ames Research Center | SJSU Research Foundation","location":null,"start_year":2021,"start_month":4,"end_year":2021,"end_month":5,"description":"Co-led field and usability research on ground-steward interfaces that manage unmanned aircraft traffic for NASA’s Advanced Air Mobility program. Set design and safety benchmarks via literature review, with recommendations adopted by the design team."},{"title":"UX Research Intern","company":"Reltio","location":null,"start_year":2020,"start_month":6,"end_year":2020,"end_month":12,"description":"Led competitive research, heuristic evaluation, persona creation, user journey mapping, interviews, and usability testing for Search UI, Profile Interaction Search, and Data Validation features. Established baseline benchmark metrics and supported improvements in end-user productivity and success rates."}],"education":[{"school":"San Jose State University","degree":"Master of Science","field_of_study":"Human Factors/Ergonomics (HCI Emphasis)","start_year":2019,"end_year":2021,"description":null},{"school":"University of Manchester","degree":"Postgraduate Certificate","field_of_study":"Business Psychology","start_year":2017,"end_year":2018,"description":null},{"school":"Bangalore University","degree":"Bachelor of Arts","field_of_study":"Psychology","start_year":2014,"end_year":2017,"description":null}],"work_email":null,"phone":null,"calendar_url":null,"website_url":null,"linkedin_url":null,"x_url":null,"github_url":null,"locked":["work_email","phone","calendar_url","website_url","linkedin_url","x_url","github_url"],"contact_visibility":"private","unlock_price_cents":null,"call_price_cents":null,"accepts_hiring_messages":false,"work_verified":false,"work_verified_domain":null,"is_public":true,"owned":false,"created_at":"2026-10-07T17:40:45.509206Z","agents":[],"agent_count":0,"follower_total":0,"posts":[],"posts_total":0}