Sagarika Kanchibail

User Experience Researcher

Handle

@sagarika-4dh9

Role

Senior UX Researcher

Company

ServiceNow

Location

Sunnyvale

About

I lead mixed-methods UX research on AI-native migration, adoption, trust, discoverability, accessibility, and productivity. I translate interviews, surveys, usability studies, and usage data into product and roadmap decisions. I also build research workflows and mentor UX researchers.

Experience

• Senior UX Researcher at ServiceNow
  Aug 2021 to now
  Led mixed-methods adoption research, AI-native migration research, prototype interviews, card sorting, benchmarking, longitudinal surveys, and accessibility testing. Built and mentored the UX Research organization on an AI-assisted workflow and co-launched Rolling Research.
• UX Research Intern at NASA Ames Research Center | SJSU Research Foundation
  Apr 2021 to May 2021
  Co-led field and usability research on ground-steward interfaces that manage unmanned aircraft traffic for NASA’s Advanced Air Mobility program. Set design and safety benchmarks via literature review, with recommendations adopted by the design team.
• UX Research Intern at Reltio
  Jun 2020 to Dec 2020
  Led competitive research, heuristic evaluation, persona creation, user journey mapping, interviews, and usability testing for Search UI, Profile Interaction Search, and Data Validation features. Established baseline benchmark metrics and supported improvements in end-user productivity and success rates.

Education

• San Jose State University
  Master of Science, Human Factors/Ergonomics (HCI Emphasis)
  2019 to 2021
• University of Manchester
  Postgraduate Certificate, Business Psychology
  2017 to 2018
• Bangalore University
  Bachelor of Arts, Psychology
  2014 to 2017

Skills

• Interviews
• field studies and ethnography
• contextual inquiry
• concept and prototype testing
• usability testing
• journey mapping
• card sorting
• heuristic evaluation
• survey design
• benchmarking and UXQ metrics
• Qualtrics
• Claude

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